Terms and Conditions

Please note: Acceptance of these Terms & Conditions, including the Cancellation Policy, is mandatory when making a booking.

Our Terms & Conditions

1. Booking & Payments

All bookings are subject to our Payment Terms, which outline required payment timeframes and conditions. By confirming your booking, you agree to these Terms & Conditions and the Payment Terms.

We securely hold your credit card details on file for incidental costs. By confirming your booking, you authorise us to charge this card for any accidental damage, missing items, or additional services incurred during your stay, in accordance with these Terms & Conditions.

While we will do our best to accommodate requests for a specific cottage, availability cannot be guaranteed.

The owners reserve the right to cancel any booking should unforeseen circumstances arise. In such cases, a full refund will be provided.

2. Check-in & Check-out

Standard check-in is from 3:00pm, and check-out is by 10:00am.

Early check-in or late check-out is not permitted unless pre-approved by management.

3. Property Rules

Facilities and grounds are for paying guests only.

No visitors are permitted unless pre-approved by management before entering the premises. Unapproved visitors may be asked to leave immediately.

For safety reasons, our cottages are suitable for guests aged 12 years and over, due to pets being present on the property.

No parties, loud disturbances, or noise nuisance are permitted at any time.

Outdoor fires are not permitted anywhere on the property.

Smoking and vaping are strictly prohibited inside the cottages. Evidence of smoking indoors may result in an additional cleaning fee.

In the event of a serious breach of these Terms & Conditions or House Rules, management reserves the right to require guests to vacate the property immediately. No refund will be provided in such circumstances.

4. Pets

Pets are welcome, provided our Pet Policy is followed.

A fee of $10 per night, per pet applies and will be added to your booking.

Guests must inform management in advance if they intend to bring a pet.

5. Internet Use

Complimentary Wi-Fi is provided for guest use. However, Sunshine Valley Cottages is not responsible for:

• Internet outages
• Inability to access websites
• External intrusions or computer viruses
• Unauthorised online transactions conducted over our Wi-Fi network

6. Damages & Cleaning

Guests and their visitors are responsible for any damage, loss, or theft in the cottage or on the property and will be charged accordingly.

Cottages must be left in the same condition as upon arrival. As self-contained accommodation, hotel-style cleaning is not provided. Additional cleaning fees may apply if excessive cleaning is required after check-out.

Any issues must be reported immediately so they can be addressed during your stay. Issues not reported during the stay cannot be resolved after departure.

7. Vehicles & Parking

Each cottage includes parking for one vehicle only.

All vehicles and their contents are parked at the owner’s risk.

Sunshine Valley Cottages accepts no responsibility for damage to or theft from vehicles on the premises.

8. Updates

Sunshine Valley Cottages reserves the right to amend these Terms & Conditions at any time.

9. Force Majeure (Events Beyond Our Control)

Sunshine Valley Cottages is not responsible for disruptions, delays, or cancellations caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, power outages, utility interruptions, or government restrictions.

No refunds or compensation will be provided for such disruptions, except where required by law.

Payment Terms

Guests will receive an email with bank details or a secure payment link either 30 days prior to check-in, or on the day of booking if within 30 days of arrival. Payment must be made on the same day the email is sent to confirm the booking. Bookings remain unconfirmed until payment is received.

Special Conditions

For bookings during the Easter long weekend and the period from 22 December to 5 January, a non-refundable 50% prepayment of the total booking price is required via bank transfer at the time of reservation. A separate email will be sent when the remaining balance is due.

Cancellation Policy

Cancellations made more than 30 days prior to arrival will not incur any fees, excluding non-refundable deposits for Christmas or Easter bookings.

Cancellations within 30 days of arrival are non-refundable and non-transferable.

In the event of a no-show or early departure, the full amount of the original reservation will be charged.

All cancellations must be submitted in writing.

We strongly recommend purchasing comprehensive travel insurance at the time of booking.

As a small family business, we truly appreciate your understanding and cooperation.