Please note that acceptance of these terms and conditions, including the cancellation policy, is mandatory when making a booking.
Our Terms & Conditions:
1. Booking & Payments
All bookings are subject to our Payment Terms, which outline required payment timeframes and conditions. By confirming your booking, you agree to both these Terms and Conditions and the Payment Terms.
We securely hold your credit card details on file for incidental costs. By confirming your booking, you agree that we may charge this card for any accidental damage, missing items, or additional services incurred during your stay, in accordance with our terms and conditions.
We will do our best to accommodate requests for a specific cottage, but we cannot guarantee availability.
The owners reserve the right to cancel any booking should unforeseen circumstances arise. In this case, the full amount will be refunded.
2. Check-in & Check-out
Standard check-in is from 3:00pm, and check-out is by 10:00am.
Early check-in or late check-out is not permitted unless pre-approved by management.
3. Property Rules
Facilities and grounds are for paying guests only.
No visitors are allowed unless pre-approved by management before entering the premises. Unapproved visitors may be asked to leave immediately.
No parties, loud disturbances, or noise nuisance are allowed or tolerated on the property.
4. Pets
Pets are welcome, but adherence to our Pet Policy is required.
A fee of $10 per night, per pet applies and will be added to your booking.
Guests must inform management in advance if they plan to bring a pet.
5. Internet Use
Sunshine Valley Cottages offers complimentary Wi-Fi for guest use. However, we are not responsible for:
Internet outages
Inability to access websites
External intrusions or computer viruses
Unauthorized online transactions over our Wi-Fi
6. Damages & Cleaning
Guests and their visitors are responsible for any damage, loss, or theft in the cottage or on the property. The guest shall bear all associated costs.
Cottages must be left in the same condition as upon arrival. As self-contained accommodation, we do not provide hotel-style cleaning services. If extra cleaning is required after check-out, a cleaning fee may apply.
7. Vehicles & Parking
Each cottage includes parking for one vehicle only.
All vehicles and their contents are parked at the owner’s risk.
Sunshine Valley Cottages accepts no responsibility for damage or theft involving vehicles on the premises.
8. Updates
Sunshine Valley Cottages reserves the right to amend these Terms and Conditions at any time.
Payment Terms:
Cancellation Policy:
Cancellations made up to 30 days before arrival will not incur any fees (excluding deposits for bookings during the Christmas or Easter period)
For cancellations within 30 days of arrival, bookings are non-refundable and non-transferable.
In the event of a no-show or early departure, the full amount of the original reservation will be charged, and your booking will be automatically cancelled.
If you wish to cancel, a formal written notice must be submitted as outlined in our terms and conditions.
We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.
As a small family business, we truly appreciate your understanding and cooperation in adhering to our cancellation policy.
